Conceptualizing Relational Resources as Critical Factor for IT Outsourcing Success

Mapping Critical Success Factors for IT Outsourcing: The Providers' Perspective

During the last decades, IT Outsourcing gained considerable management attention and is considered a strategic decision used to promote success on its variable dimensions, like: cost reduction, quality improvement, access to new technologies, among others. The existing literature presents many studies on IT Outsourcing. However, there are few studies from the provider’s perspective. Therefore, ...

Critical Success Factors as a Strategy for Risk Mitigation in IT Outsourcing Projects

Due to the ever changing Information Technology (IT) and the subsequent complexity of know-how management, many organizations may want to delegate IT works to third parties. However, in the practice this poses many risks that can threat the success a company may expect from IT Outsourcing. This paper identifies a number of risks associated to this kind of services and proposes a mitigation stra...

Stakeholder Analysis Framework for IT Enabled Healthcare Outsourcing: Critical Success Factors

In the past decade, we have seen that information technology (IT) played an important role as an enabler for healthcare outsourcing. Healthcare services at various levels (support, clinical, etc.) are now being outsourced to countries such as India, Philippines and China. While IT outsourcing is at an all time high, healthcare outsourcing has been slowly and steadily increasing. However, there ...

The Main Critical Success Factors of Contractual and Relational Governances in Outsourcing Relationships

Critical Success Factors for obtaining outsourcing projects for Uganda

East African countries are trying to create or expand business activities by adopting outsourcing strategies. One of them is Uganda. The Ministry of ICT has given high priority to creating sound Business Process Outsourcing (BPO) policies in order to attract foreign investors. Furthermore, the faculty of Computing and Information Technology at the Makerere University in Kampala is focussing on ...